Messages are normally checked throughout the day and are answered as quickly as possible. You're welcome to email us anytime and feel free to ask us any questions.
FOR HELP REGARDING BILLING, MEMBERSHIP CANCELLATION or LOGIN PROBLEMS INCLUDING: LOST PASSWORDS / PASSWORDS NOT WORKING
If you require any assistance, regarding billing or website access please submit a support ticket at: http://helpdesk.grooby.com
IF YOUR ACCESS HAS BEEN BLOCKED BY PROXY PASS
If your access has been blocked by the Proxy Pass automated security system, your login could have been compromised and shared publicly. It could happen without your knowledge. If that happens, it is usually best to change your password. Please email us at the address above, so we can take care of that for you.
IF YOU ENCOUNTER ERRORS
If you have problems or find errors on the site such as broken links, pages not displaying properly and so forth please send an email to me at email@example.com. Please include what type of computer or device your are using as well as Operating System (MacOS, Windows, iOS, Android) and what browser you are using.
IF YOU'VE HAD A FAILED REBILL...
That can happen to anyone for a number of reasons such as expiration date change, credit card # change and so forth. I believe that if you're a long term member who was paying a lower rate, you should be able to keep that rate. If you are in this situation, and joined through CCBill, you can contact them directly to update your credit card information at firstname.lastname@example.org or one of my other billers as appropriate. If you need further assistance, please contact us at helpdesk.grooby.com
IF YOU WISH TO BE A BOB'S TGIRLS MODEL AND ARE OVER 18 YEARS OF AGE
You can contact me via email. Please attach high quality face and body photos to your application email email@example.com. Please realize I only shoot transsexuals (those living full time as a female.) I do not feature transvestites, crossdressers, etc. You must be passable and in model condition.
There is much information available in the FAQ, which is fairly extensive. Also note the ANNOUNCEMENTS button on the main page of the members area. General site news is placed there. I suggest you take advantage of all the resources. If you do need to send me an email, I can be reached at firstname.lastname@example.org
If you would like to promote Bob's Tgirls you can earn money while doing so. Please check out the AFFILIATE PROGRAM for details. Everything you need is there. Your commission is 50%, including rebills. In other words, you get 50% for the initial join and subsequent payments each time a subscription rebills. You can promote Bob's Tgirls from you own site, blog, etc.